For questions regarding importing, exporting or the status of your shipment, please contact the local service port. To locate your local service port - air, land, or sea, visit the Locate a Port of Entry website. The ports are listed by each state and provide the contact information. For questions on how to import merchandise into the United States, visit the Basic Importing and Exporting section. Also, you may take advantage of CBP's Questions and Answers database to research your questions.
| Contact | Title | Number |
|---|---|---|
Honor Garcia-Tomchick | Executive Director | 202-325-6144 |
Adam Jackson | Deputy Executive Director | 202-344-3806 |
| Financial Management Division | ||
Joseph Mills | Division Director | 202-341-5259 |
Edward Vogt | Branch Chief, Budget Formation | 202-672-3238 |
Erlinda Marini | Branch Chief, Budget Execution | 202-945-7663 |
| Human Capital Division | ||
Michelle Livingston | Acting Division Director | 202-344-3226 |
Angel Sellers | Branch Chief, Human Resources Staffing | 202-384-8881 |
Shayla Briscoe | Acting Branch Chief, Human Resources Programs | 202-325-6026 |
Tameka Barber | Branch Chief, Training and Diversity | 202-760-0383 |
| Facilities & Asset Management Division | ||
Rhonda Brown | Acting Division Director | 202-924-0490 |
Stacy Coffelt | Acting Branch Chief, Asset Management 1 | 202-860-6259 |
Timothy Adams | Branch Chief, Asset Management 2 | 214-412-8381 |
| Contact | Title | Number |
|---|---|---|
Rosario (Pete) Vasquez | Acting Executive Director | |
Stephen Allen | Deputy Executive Director | 202-325-0561 |
| Integrated Operations & Incident Management Division | ||
Maya Kamar | Acting Division Director | 202-945-7228 |
Jacob Carter | Branch Chief, International Engagement | 202-306-9612 |
McKenzie Taylor | Branch Chief, Incident Management | 571-355-4244 |
| Planning, Programming, Accountability, and Evaluation Division | ||
Harya Belay-Henry | Acting Division Director | 202-897-9749 |
Charlene Johnson | Branch Chief,Analytic Services | 202-325-6086 |
Martina Dent | Acting Branch Chief,Planning and Programming | 202-344-1759 |
Greg Newton | Branch Chief,Accountability and Evaluation | 202-325-6096 |
| Patrick Shanks | Acting Branch Chief, Trade Data Branch | 305-597-3115 |
| Trade Intelligence | ||
Scott Eads | Acting Division Director | 202-480-0511 |
Ilissa Shefferman | Branch Chief, Intelligence Integration andLiaison | 202-503-5663 |
Scott Eads | Branch Chief, Trade Intelligence MissionCenter | 202-480-0511 |
| Chris Yonkman | Branch Chief, Trade Field Intelligence | 202-945-7520 |
| Contact | Title & Office | Phone Number |
|---|---|---|
Alice Kipel | Executive Director | 202-325-0100 |
Joanne Stump | Deputy Executive Director | 202-325-0117 |
| Commercial & Trade Facilitation Division | ||
Yuliya A. Gulis | Division Director | 202-325-0042 |
Monika Brenner | Branch Chief,Valuation & Special Programs | 202-325-0038 |
Gregory Connor | Branch Chief,Electronics, Machinery, Automotive & International Nomenclature | 202-325-0025 |
Gail Kan | Branch Chief,Entry Process & Duty Refund | 202-325-0346 |
Andrew Langreich | Branch Chief,Chemicals, Petroleum, Metals & Misc. Articles | 202-325-0089 |
Yuliya A. Gulis | Branch Chief, Food, Textiles & Marking | 202-325-0042 |
| Border Security & Trade Compliance Division | ||
Charles Steuart | Division Director | 202-325-0020 |
Richmond Beevers | Branch Chief,Cargo Security, Carriers & Restricted Merchandise | 202-325-0084 |
Paul Pizzeck | Branch Chief, Penalties | 202-325-0082 |
Alainavan Horn | Branch Chief, Intellectual Property Rights | 202-325-0083 |
DaxTerrill | Branch Chief, Exclusion Order Enforcement | 202-325-0094 |
Vacant | Branch Chief, Regulatory Reform and Priority Programs | |
| Regulations & Disclosure Law Division | ||
Robert Altneu | Division Director | 202-325-0023 |
Emily Rick | Acting Branch Chief,Trade & Commercial Regulations | 202-325-0369 |
Seth Renkema | Branch Chief,Economic Impact Analysis | 202-325-0056 |
James V.DeBergh | Branch Chief, Border Security Regulations | 202-325-0098 |
Matthew Pollack | Branch Chief, Disclosure Law & Judicial Actions | 202-325-0052 |
Shari Suzuki | Branch Chief, FOIA Appeals, Policy & Litigation | 202-325-0220 |
| National Commodity Specialist Division, New York | ||
Steven Mack | Division Director | 646-733-3001 |
Ellen Berg | Branch Chief,Customs Information Exchange | 646-733-3071 |
Denise Faingar | Branch Chief,Consumer Products & Mass Merchandising | 646-733-3004 |
James Forkan | Branch Chief,Agricultural, Electronics, Automotive, Aerospace Footwear | 646-733-3040 |
Deborah Marinucci | Branch Chief,Textiles and Wearing Apparel; Pharmaceuticals & Chemicals | 646-733-3070 |
Mark Nackman | Branch Chief,Metals, Machinery, Manufacturing Materials & Petroleum | 646-733-3050 |
| Contact | Title & Office | Number |
|---|---|---|
Anibal Marrero | Executive Director | 202-325-7325 |
Laurie Dempsey | Deputy Executive Director | 202-615-0514 |
Sandra Buswold | Branch Chief, Program Management Office | 202-325-7959 |
| Audit Performance & Excellence Division | ||
Tamica Solomon | Division Director | 281-985-6782 |
Kristen Watson | Branch Chief, Audit Policy | 678-284-596 |
Patrick McCracken | Branch Chief, Quality Assurance | 215-717-1363 |
Alex Kirk | Branch Chief, Auditor Technical Training | 281-985-6781 |
| Operations Division | ||
Ralleisha Dean | Acting Division Director | 202-821-8652 |
Arlene Lugo | Acting Branch Chief, Communications | 571-765-0556 |
Joshua Jandorf | Branch Chief, Strategic Planning & Special Projects | 202-325-7992 |
Rachel Swoboda | Branch Chief,Field Office Collaboration | 202-339-7401 |
| Systems & Innovation Division | ||
Troy Riley | Division Director | 202-325-6548 |
Debra Ebikwo | Branch Chief,Systems | 202-924-0448 |
Kelli M. Johnson | Branch Chief,Innovation | 202-325-2042 |
Field Offices
| Contact | Title | Location |
|---|---|---|
| Atlanta Regulatory Audit Office - 1699 Phoenix Parkway, Suite 200, Atlanta, GA 30349 | Main Number: 678-284-5965 | ||
Amy Moore | Field Director, Atlanta | Atlanta, GA |
Mark Cowley | Assistant Field Director | Atlanta, GA |
Kendra Haley | Assistant Field Director | Nashville, TN |
Allen Huffman | Assistant Field Director | Charlotte, NC |
Cindy Mackdanz | Assistant Field Director | Nashville, TN |
Kristy Reuter | Assistant Field Director | Charlotte, NC |
Brooke Williamson | Acting Assistant Field Director | Nashville, TN |
| Boston Regulatory Audit Office - 10 Causeway Street, Room 895, Boston, MA 02222 | Main Number: 617-565-6310 | ||
Amy Guerriero | Field Director | Boston, MA |
Sylvia Cabral | Assistant Field Director | Boston, MA |
Ruth Kourafas | Assistant Field Director | Boston, MA |
Jim Conrad | Assistant Field Director | Buffalo, NY |
Charles J Bennett | Assistant Field Director | Boston, MA |
James Metherell | Assistant Field Director | Buffalo, NY |
| Chicago Regulatory Audit Office - 610 South Canal Street, Chicago, IL 60607 | Main Number: 312-983-9600 | ||
Kevin Bridgford | Field Director | Chicago, IL |
Kristy Thom | Assistant Field Director | Chicago, IL |
Tammy Bartels | Assistant Field Director | Chicago, IL |
Henry K Miller | Acting Assistant Field Director | Chicago, IL |
Orest Panchuk | Assistant Field Director | Chicago, IL |
Danielle Bickel | Assistant Field Director | Chicago, IL |
| DetroitRegulatory Audit Office -985 Michigan Avenue, Suite 530, Detroit MI 48226 | Main Number:617-721-5404 | ||
Steve Young | Field Director | Detroit, MI |
Melissa Schmuelling | Assistant Field Director | Ft. Mitchell, KY |
Steve Fisher | Assistant Field Director | Ft. Mitchell, KY |
Glenyss Ford | Assistant Field Director | Detroit, MI |
Suzette Luecke | Assistant Field Director | Detroit, MI |
Lynda Barone | Assistant Filed Director | Detroit, MI |
| HoustonRegulatory Audit Office -2350 N. Sam Houston Pkwy. E., Suite 1050, Houston TX 77032 | Main Number: 281-985-6781 | ||
Danielle Hightower | Field Director | Houston, TX |
Sylvia Chaidez | Assistant Field Director | Dallas, TX |
Doneisha Curenton | Assistant Field Director | Houston, TX |
Carlos Martinez | Assistant Field Director | Laredo, TX |
Thaddeus Griffin | Assistant Field Director | Houston, TX |
Brittni Reimonenq | Assistant Field Director | Houston, TX |
| Long Beach Regulatory Audit Office - One World Trade Center, Suite 547, Long Beach, CA 90831 | Main Number: 562-980-3220 | ||
Tom Jesukiewicz | Field Director | Los Angeles, CA |
Marcia Alfaro | Assistant Field Director | Long Beach, CA |
Carlene Archibald | Assistant Field Director | Long Beach, CA |
Hersheylyn Apolinar | Assistant Field Director | Long Beach, CA |
Grace Nguyen | Assistant Field Director | Long Beach, CA |
Curtis Christensen | Assistant Field Director | Long Beach, CA |
| MiamiRegulatory Audit Office -11232 NW 20th Street, Suite 302, Miami, FL 33172 | Main Number: 305-597-3119 | ||
Gloria E. Arias | Field Director | Miami, FL |
Greg Conway | Acting Assistant Field Director | Miami, FL |
Farah Hubit | Assistant Field Director | Miami, FL |
Miles Malak | Assistant Filed Director | Miami, FL |
| New York Regulatory Audit Office- 1 World Trade Center, Suite 50.800, New York, NY 10007 | Main Number: 646-733-3126 | ||
James T. Madden | Field Director | New York, NY |
Iris Abada | Assistant Field Director | New York, NY |
Elizabeth Meehan | Assistant Field Director | New York, NY |
Rachelle Lewis | Assistant Field Director | New York, NY |
Vivian Lozano | Assistant Field Director | New York, NY |
Alfred Ramos | Assistant Field Director | New York, NY |
| PhiladelphiaRegulatory Audit Office - 200 Chestnut Street, Suite 401, Philadelphia, PA 19106 | Main Number: 215-717-1378 | ||
Rick Lawlor | Field Director | Philadelphia, PA |
Alan Brosnick | Assistant Field Director | Newark, NJ |
Jesse Chando | Assistant Field Director | Philadelphia, PA |
Brendan Clark | Assistant Field Director | Philadelphia, PA |
Jayson DaCunha | Assistant Field Director | Newark, NJ |
William J. Lynch | Assistant Field Director | Newark, NJ |
Wayne Reichert | Assistant Field Director | Philadelphia, PA |
| San Francisco Regulatory Audit Office -555 Battery Street, Suite 312, San Francisco, California 94111 | Main Number: 415-782-9440 | ||
Carrie Azurin | Field Director | San Francisco, CA |
Ingrid Djeng | Assistant Field Director | San Francisco, CA |
Alexander Ebarle | Assistant Field Director | San Jose, CA |
Sinmee Liu | Assistant Field Director | San Francisco, CA |
Ryan Mavin | Assistant Field Director | Seattle, WA |
Deanna Thomas | Assistant Field Director | San Jose, CA |
| Contact | Title & Office | Number |
|---|---|---|
Brandon Lord | Executive Director | 202-325-6432 |
Robert Kossowsky | Deputy Executive Director | 202-325-6499 |
| Textiles & Trade AgreementsDivision / USMCA Center | ||
Jacqueline Sprungle | Acting Division Director | 202-604-2152 |
Anita Harris | Branch Chief,Textile Policy | 202-325-6069 |
Margaret Gray | Branch Chief,Trade Agreements | 202-253-0927 |
Jacqueline Sprungle | Branch Chief, Trade & Preference Program Enforcement | 202-604-2152 |
Seth Winterholler | Acting Branch Chief, USMCA Center | 202-306-7399 |
| Interagency Collaboration Division | ||
Queena Fan | Division Director | 202-738-8946 |
Vacant | Branch Chief,Import Safety CTAC | |
Julia Peterson | Branch Chief, Quota & Agriculture | 202-325-6601 |
Julie Stoeber | Branch Chief,Partner Government Agencies | 202-325-0797 |
| Intellectual Property Rights Division | ||
Christopher Mabelitini |
| 202-325-6072 |
KristinWeaver | Branch Chief, IPR Operations | 202-945-7276 |
Jessica Weeks | Branch Chief, IPR Policy | 202-945-7483 |
Christine Hogue | Branch Chief, E-Commerce and Small Business | 310-743-7632 |
| Anti-Dumping & Countervailing Duty Division | ||
Alexander Amdur | DivisionDirector | 202-384-8937 |
Ruth Waddy | Branch Chief, Trade Remedies | 202-945-7268 |
Sam Zengotitabengoa | Branch Chief, AD/CVD Enforcement | 202-860-7642 |
Robert Thommen | Branch Chief, AD/CVD Policy | 202-407-0747 |
| Commercial Operations Revenue & Entry (CORE) Division | ||
Sharolyn McCann | Division Director | 202-384-8935 |
Jennelle Cray | Branch Chief,Drawback & Revenue | 202-339-7392 |
Kellee Gross | Branch Chief, Trade Processes | 202-815-1699 |
Melba Hubbard | Branch Chief, Broker Management | 202-325-6986 |
| Trade Modernization | ||
Garrett Wright | Division Director | 202-897-9877 |
Kyle Griffin | Acting Branch Chief, Trade Modernization | 571-468-5273 |
| Contact | Title & Office | Phone Number |
|---|---|---|
Eric Choy | Acting Executive Director | 202-325-7952 |
Emily Simon | ActingDeputy Executive Director | 202-325-0142 |
| Civil Enforcement Division | ||
Mark Ziner | Division Director | 202-325-6655 |
Sandra Barbosa | Branch Chief,Civil Penalties | 202-853-6026 |
Craig Callies | Branch Chief,Enforcement Policy | 281-985-6830 |
Jonathan Nogueira | Acting Branch Chief,Strategic Enforcement | 202-893-1016 |
Virginia McPherson | Branch Chief, Suspension and Debarment | 202-325-6563 |
| Enforcement Operations Division | ||
Brian Hoxie | Division Director | 202-325-6676 |
Marisa Hill | Branch Chief,Operations Reporting & Outreach | 202-841-5552 |
Kristina Horgan | Branch Chief,EAPA Investigations 2 | 202-325-6016 |
Victoria Cho | Branch Chief,EAPA Investigations 1 | 703-603-3903 |
| Forced Labor Division | ||
Therese Randazzo | Division Director | 202-325-3229 |
Juan Estrella | Branch Chief, Operations | 202-325-6087 |
Yuri Lee | Branch Chief, Investigations East | 202-897-9326 |
Maria Navarro | Branch Chief, Investigations West | 202-945-7238 |
| National Threat Analysis Division | ||
Laura Webb | Acting Division Director | 281-685-6740 |
Mahmood Hassan | Assistant DirectorAssistant Director,NTAC - East | 646-733-3081 |
Vacant | Assistant Director,NTAC - West | |
Mary Pugh | Branch Chief,NTAC - Houston | 281-985-6797 |
Raymond Irizarry | Branch Chief,NTAC - Miami | 305-597-3155 |
Christopher Robertson | Branch Chief,NTAC - Los Angeles | 562-980-3119 x254 |
James Schultz | Branch Chief,NTAC - Chicago | 312-983-9666 |
Evan Conceicao | Branch Chief,NTAC - New York | 646-733-3005 |
Contact | Title & Office | Phone Number |
|---|---|---|
James Byram | Executive Director | 571-468-5383 |
Kimberly "KC" Milligan | Deputy Executive Director | 202-325-0251 |
| Business Transformation & Innovation Division | ||
Vincent Annunziato | Division Director | 571-468-5036 |
Tiffany Francis | Branch Chief, Requirements and Planning | 571-468-5323 |
Marie Williams | Branch Chief, Innovation | 571-468-5151 |
| Communications, Training & Deployment Division | ||
Kim Marsho | Division Director | 202-573-2188 |
Lilly Baez | Branch Chief, Training | 571-468-5514 |
Patricia Holliday | Branch Chief, Readiness and Deployment | 571-468-5203 |
BrianDutoi | Branch Chief, Communications | 571-453-9128 |
| Client Services Division | ||
Tonya Perez | Division Director | 571-468-5358 |
William "Jack" Jackson | Branch Chief, Account Services & Interconnectivity | 571-468-5110 |
Angelina Leyte | Branch Chief, Post Summary Processing | 619-671-8037 |
Kathy Lawler | Branch Chief, Cargo Release & PGA | 571-467-0203 |
Jennifer Engelbach | BranchChief, Entry Summary & PSC | 562-256-8791 |
Steven Zaccaro | Branch Chief, AES & FTZ | 571-358-7809 |
John Handy | Branch Chief, Ocean & Rail Manifests | 571-468-5417 |
Stephanie McKinney | Branch Chief, Air & Truck Manifests | 713-387-7249 |
| Cargo Control and Release Product Division | ||
Mary Baker | Division Director | 571-468-5543 |
Lynn Solano | Branch Chief, Cargo Control and Release / ITDS | 202-897-9273 |
Zule Baker | Branch Chief, Exports & Multi-Model Manifest | 571-468-5308 |
| Entry Summary, Accounts and Revenue Product Division | ||
Monica Crockett | Division Director | 571-468-5375 |
Acenitha Kennedy | Branch Chief, Account Management | 571-468-5305 |
Daniel Collier | Branch Chief, Data Visualization, Analysis, and Reporting | 571-468-5566 |
Celestine Harrell | Branch Chief, Revenue | 571-468-5367 |
Elizabeth Torres | Branch Chief, Post Release | 202-945-2557 |
| Portfolio Acquisition Executive | ||
Kimberly "KC" Milligan | Division Director | 202-325-0251 |
David Morrell | Program Manager, ACE | 571-468-5262 |
Jared Anable | Branch Chief, OT Procurement | 202-945-7106 |
John Everett | Program Manager | 571-468-5399 |
Jessica Armes | Branch Chief, Case Management | 571-468-5458 |
Unnati Shah | Branch Chief, Business Management | 202-538-5682 |
Michelle Zebrowski | Branch Chief, Data Integration and Management | 571-468-5126 |
Tags:
Trade
FAQs
How do I contact TTP? ›
If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.
How do I get in touch with customs? ›You can submit your question, compliment, complaint, or tip online or by calling 1-877-CBP-5511 (877-227-5511). If you are outside the U.S. you must call +1-202-325-8000.
How do I call global entry? ›Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.
What is an entry summary? ›"Entry Summary" refers to the documentation necessary to enable U.S. Customs and Border Protection to assess duties, collect statistics, and determine whether other requirements of law have been met.
What if I made a mistake on my Global Entry application? ›I made a mistake on my application. Can I fix it? Once you have submitted the application, you will not be able to make any changes. If you find errors, an Enrollment Center will need to change your account information for you.
How do I follow up on Global Entry application? ›You can check the status of your application from your TTP Dashboard www.ttp.dhs.gov, which is displayed after you login. If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.