Instacart has undoubtedly made grocery shopping easier for thousands of customers around the United States.
Instacart’s on-demand grocery delivery service makes a weekly chore a little more convenient and saves customers time and hassle.
But sometimes things might not go as planned.
Occasionally as a customer, you’ll need to reach out to Instacart customer service regarding your grocery order.
This could be to add items to current orders, resolve issues with previous orders, or receive a refund from Instacart.
We wrote this article to show you every way you can contact Instacart if an issue comes up.
Contents
- What Is Instacart?
- Instacart Phone Number
- Online Help
- Contact Your Current Shopper
- Report Problem With a Completed Delivery
- Email a Community Support Member
- Social Media Support
- Solve It Yourself or Find Help Now
What Is Instacart?
Instacart is a same-day grocery delivery service that enables customers to shop for their grocery list on a mobile or web app.
The groceries are then picked up at local stores by an Instacart Shopper and delivered to the customer’s location in a timely manner.
Instacart enters new markets every week providing customers with a way to simplify grocery shopping while also providing flexible employment to independent contractors.
Now that we gave you a quick overview, let’s go over what you’re really looking for — how to contact Instacart customer service.
Instacart Phone Number
One of the fastest ways of solving an issue regarding your Instacart account is to call Instacart’s customer service phone number — (888) 246-7822.
This number can be used for customer service as well as driver support.
Feel free to call whenever you’d like as the number is available 24/7.
Calling Instacart directly can put you in touch with the customer care team almost immediately — besides the occasional wait time — and is the best option when you need something solved in a hurry.
If you’re a customer and need to report a problem with an Instacart delivery order or you think you were overcharged on an order, the helpline is a great choice.
The helpline also provides a way for drivers to report current delivery problems like customer disputes as well as payment and account settings.
Online Help
While calling Instacart directly may get you in touch with an actual person, before making a call you may want to see if you can solve the problem yourself.
Your first stop should be Instacart’s online help pages.
Instacart provides both customers and shoppers with their own online help centers.
Instacart Customer Service
If you’re a customer and need a question answered, your best bet is heading to Instacart’s Customer Help Center.
From there you can find answers regarding a range of topics.
Here are a few areas you can explore and examples of what each topic covers:
- How Instacart Works:Overall Instacart information, how to get started, or grocery stores in your area
- Ordering:How to place an order, adding items, or updating your order
- Delivery:Tracking current deliveries, delivery fees, or reporting problems with a delivery
- Pricing:Delivery cost calculation, item pricing, or service fees
- Payments:Updating payment methods, applying promo codes, or refunds
- Account Settings:Notification preferences, updating account information, or login issues, cancellations
But what if you’re a driver and need assistance? If this is the case then you should head over to the shopper support center.
Instacart Shopper Support
Instacart has a dedicated portal for shoppers and drivers.
The shopper support help center is an all-in-one place for drivers to troubleshoot issues on their own as well as reaching out to Instacart support.
In order to access this support portal, a delivery person would need to head to this pageand sign in to their driving account.
Similar to the customer help section, you’ll be provided with a range of FAQ type content to help solve issues on your own.
Again, if you can’t figure it out on your own, just pick up the phone and call the number mentioned above.
Contact Your Current Shopper
Sometimes the issue at hand requires contacting your personal shopper immediately.
Perhaps you forgot something on your grocery list or decided that you’d rather have two cartons of eggs rather than one.
Contacting your current driver is quick and easy and can be done right through your app, which will then communicate with a shopper directly through their Instacart Shopper app.
In order to do this, you must first open your app and find your current order.
If you don’t see a pop-up or link that says “Order Status,” then tap the account icon.
You’ll then select “Orders” and tap “Current Order.”
If you’re on mobile, you’ll then see a chat bubble icon in the top right corner.
If you’re on a computer, then you’ll see a chat box that says “Leave a message for your shopper here!”
This is where you can leave a message for your shopper like “Can you please add a carton of eggs, two oranges, and a loaf of bread to my order?”
If you’re on your app and have notifications enabled, you’ll receive a notification when your shopper replies to your message.
If on a computer, then you’ll need to keep the page open to continue the conversation with your shopper.
Report Problem With a Completed Delivery
Sometimes deliveries go a little awry and leave you less than satisfied.
If this ever happens to you, then you can take a few simple steps to report your inconvenience.
To report a problem to Instacart, you must first find the receipt to the applicable order.
The receipt should have been sent to your email with all of the order details.
If you’re not seeing these emails, then make sure you check your junk or spam folder.
You can also find your order receipt by checking your recent orders on the app or computer, clicking on the appropriate order, and then tapping “View receipt.”
Once you’re viewing the receipt, you’ll need to rate your delivery with three stars or fewer to report an issue.
You’ll then be prompted to describe your problem and tap “Submit.”
After this, you’ll wait to hear from Instacart support as soon as possible regarding your issue.
You may be thinking, “What if I already rated my order? Can I still report a problem?”
Yes! If this is the case, then you can go to your order history within your account.
From there you can request a refund or a re-delivery, but note that you’ll need to be logged in to do so.
Email a Community Support Member
If you’d rather just cut to the chase and talk to a community support member directly, you can do so by sending an email to [emailprotected].
We also found this email that you can use — [emailprotected] — however, the first email seems to be more like a customer service option.
You can reach out by email regarding any issue you’re experiencing, including receiving a refund or a redelivery of items from a botched order.
If you want to speed up the process and get your problem solved quickly, then make sure your email includes the name on the account, the login email address, phone number, order details, and a simplified description of the problem you have.
This will help the support member correct your problem in a more efficient manner.
It’s important to note that in order to get a refund, you must report the issue within seven days of order completion.
If you pass this seven-day window, then you won’t be able to receive a refund, so make sure you’re on top of it.
Social Media Support
Social media is one more way you can try to figure out problems on your own and also reach out to support for informal questions.
We would recommend using Instacart’s Twitter pageto ask questions or browse for answers.
Once at Instacart’s Twitter page, you can browse other customer’s questions, tweet your own question, or send them a direct message with a concern you have.
Realize that with many of the questions you ask, you’ll be passed along to another customer support member on the appropriate team.
If you’re in a hurry, you might as well just send an email to [emailprotected]
Also, Instacart does have a Facebook page, however, it doesn’t seem very helpful in answering questions of customers or shoppers.
If you’re going to use social media, then Twitter is the way to go.
Solve It Yourself or Find Help Now
Whether you’re an Instacart Shopper or a customer in distress, if you have a problem that needs to be resolved, the Instacart contact information above should serve as your guiding light.
If possible, we recommend trying to solve your problem on your own at first.
This will help you avoid being put on hold and wasting time.
But if you’ve reached a dead end, just pick up the phone and give Instacart customer service or driver support a call.
We hope everything goes well and you solve your problem in a hurry!
FAQs
How do I chat with shopper customer service on Instacart? ›
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
Appealing a Deactivation
Whether you know that Instacart deactivated your account in error or you don't see the reason, your first step is to contact shopper support if you want to start appealing their decision. When you reach out to them, you'll need to provide your username and why you're appealing the deactivation.
Dial 1-888-246-7822 if you live in the United States. At this time, Instacart is only available for United States customers. They plan on extending their services through Canada, however. To contact Instacart via phone, dial their help hotline using a home or mobile device.
What happens if Instacart customer not responding? ›I would call the customer service agent and then follow the directions on what to do next. I would immediately contact a customer service agent probably thru a app or by phone. And then follow their instructions on what i need to do next.
How do I contact Instacart as a driver? ›Instacart Phone Number
One of the fastest ways of solving an issue regarding your Instacart account is to call Instacart's customer service phone number — (888) 246-7822. This number can be used for customer service as well as driver support.
Support agents are available 24 hours a day, seven days a week, so there is always someone available to lend a hand.
Can you get your Instacart account back after being deactivated? ›Appeal Deactivation
If you can't work on the Instacart platform because you were inactive for a while, getting your account reinstated should be easy. All you have to do is reach out to the shopper support team and explain that you'd like to start working for Instacart again.
No, once your account is deactivated, you can fight it but they will always say no.
Why is my Instacart shopper account suspended? ›Account suspended
Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Our top priority is keeping your personal information secure. If your account appears to be suspended, you won't be able to place any orders. Please reach out to Instacart Care, and we can assist you.
Instacart Shopper Phone Number
As with any personal shopper, issues may arise, so the best way for Instacart shoppers to get help is by calling Instacart Shopper customer service at (888) 246-7822.
Is there an Instacart Trust and Safety team? ›
Building on safety measures for shoppers
Shoppers also have access to in-app incident reporting, letting you file a report directly with our Trust & Safety team, who promptly review and address every report made through the Shopper app.
Instacart's Trust & Safety team takes data-driven, customer-first approaches to identifying patterns of fraudulent or other risk related activity and taking appropriate action.
Can I sue Instacart? ›Can you Sue Instacart? Yes, you can sue Instacart. If you were involved in a car accident while you were driving for Instacart, you have the right to file a claim. If you suffered injuries, you could be eligible to file a lawsuit.
How do you get more batches on Instacart 2022? ›Over time, you can increase your Instacart Shopper rating which helps you get more batches. Of course, anything higher than 4.6 is excellent and should likely keep you at the top of the list for shoppers to earn batches.
How many Instacart batches can you do in a day? ›Instacart Shoppers can accept 2 batches. 2 batches are two different orders from the same store combined into one task. Both are paid for, but the payout may be smaller than accepting 2 orders at 2 different times. So, yes, you can accept 2 batches on Instacart.
How do I contact shopper support? ›Instacart Shopper Phone Number
As with any personal shopper, issues may arise, so the best way for Instacart shoppers to get help is by calling Instacart Shopper customer service at (888) 246-7822.
Sometimes Instacart may suspend customer accounts as a security measure to prevent fraud. Our top priority is keeping your personal information secure. If your account appears to be suspended, you won't be able to place any orders. Please reach out to Instacart Care, and we can assist you.
What if Instacart can't find a shopper? ›Instacart will cancel an order if there are no Shoppers available to shop and deliver within a reasonable window of your specified delivery time. And a refund will be given on any charge made.
How do I get my Instacart back? ›How to Get Your Instacart Shopper Account Reactivated ... - YouTube